OVERVIEW
Coordinated Entry System (CES), is a requirement for all HUD Continuums of Care (CoCs) as established by the HEARTH Act. It paves the way for more efficient homeless assistance systems by:
- Helping people move through the system faster (by reducing the amount of time people spend
moving from program to program before finding the right match); - Reducing new entries into homelessness (by consistently offering prevention and diversion
resources upfront, reducing the number of people entering the system unnecessarily); and - Improving data collection and quality and providing accurate information on what kind of assistance
consumers need.
Coordinated Entry is one essential piece of a broader housing crisis resolution system that rapidly returns people who experience homelessness to stable housing. Other elements include shifting investments towards interventions that achieve the best housing results and removing barriers such that there is an appropriate and effective housing intervention for everyone who needs one. This larger system re-design work ensures that once there is an accessible “front door” (the CE system), that doorway also leads to an appropriate housing exit for every homeless person.
Effective July 1, 2018, the County is the lead agency for the HUD Coordinated Entry System. As such, the County has been working with 211OC to transition the CES functions. We hope to provide a seamless transition and appreciate your patience during this process.
For the Individual Component of CES
Please contact This email address is being protected from spambots. You need JavaScript enabled to view it..
For the Family Component of CES
For general inquiries, please contact the Family Solutions Collaborative through Soledad Rivera at This email address is being protected from spambots. You need JavaScript enabled to view it.
For inquiries specific to one of Orange County's Service Planning Areas (SPAs), please contact the appropriate Family Service Navigator, as listed below:
North SPA--Andrew Castillo
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Central SPA--Nancy Cerda
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South SPA--Mayra Vargas
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CES 2.0 POLICIES AND PROCEDURES (CPD-17-01 NOTICE)
A new process is underway for developing and updating policies and procedure for the Orange County Coordinated Entry System to ensure consistency in the delivery of homeless services though CES. This process is publicly accountable and includes opportunities for public comment.
CES Files
ADDITIONAL RESOURCES
HUD's Coordinated Entry Policy Brief
Coordinated Entry and HMIS FAQs
United States Interagency Council on Homelessness (USICH) - News
Click here to subscribe to the USICH newsletter
HUD Q&A
- Question ID: 73439 (03/24/2016): Chronically Homeless Status of Bridge Housing Clients Returned to Prioritization List
- Question ID: 69893 (01/19/2016): Chronically Homeless (CH) Person in Bridge Housing; Are They Still Eligible for Permanent Supportive Housing (PSH)?
HUD FAQs
- CoC FAQs HUD Main Page
- FAQ 2782 (July 2016): For many persons experiencing chronic homelessness, obtaining the required third-party documentation can often take a long period of time. Are recipients of PSH required to have all third-party documentation at the point of intake and enrollment of a program participant into a project?
- FAQ 2756 (April 2016): What are acceptable forms of third-party documentation for documenting an individual or head of household’s history of residing in a place not meant for human habitation, emergency shelter, or safe haven?
- FAQ 530 (April 2013): Is an individual or family that is receiving Rapid Re-Housing Assistance considered chronically homeless for purposes of remaining eligible for permanent housing placements dedicated to serving the chronically homeless?